Help & Support

If you're having trouble logging in, or you forgot your password, please follow these steps:

1. Go to ourboox.com/forgot
2. Enter your email address and hit "Reset now"
3. Check your email. You should receive an email with the subject "[Ourboox] Password Reset". Click the link inside the email — it will take you to a page where you can set a new password.
4. Login with the new password you just created.

If you don't remember your email address or are still stuck for any reason, reach out to us at support@ourboox.com and we'll help you locate and regain access to your account.

No, real-time collaborative editing isn't supported. If you share your login with someone else, you can take turns editing — just make sure to coordinate closely on who's editing when, since simultaneous changes can overwrite each other's work.

Yes — if it's a custom book (also called Square book), you can go in and make as many changes or additions as you want, any time. Your book stays a living document.

If it's a PDF book, you cannot edit it directly, but you can replace the PDF file by going to the editor and clicking "Replace File" in the right sidebar. Uploading a new version of the PDF this way retains the book's URL, cover, description, and all of its settings and metadata.

You're responsible for making sure you have the right to use any image in your book — only use pictures you own, or that are properly licensed (royalty-free/stock images are fine). We can't police every image uploaded to Ourboox, but we do receive and act on copyright takedown requests, and books using unlicensed images can be taken down if we're notified by the rights holder.

Yes — just make the book private, and share the private link with only the people you want to see it. Keep in mind that if they forward that link, anyone with it will be able to view the book too.

Of course — we have no problem with you publishing your own material elsewhere too, even in full.

Go to your Dashboard / My Books — you'll see a "Delete" button on the book. (You can also do this from inside the editor by clicking "Book details" and then "Delete this book".)

After a confirmation step, your book will be deleted. Deleted books go to the "Deleted" tab in your Dashboard / My Books, where you can restore them within 30 days before they're permanently deleted.

Note: if your book was public before deletion, it may still show up in search results for a while afterward — search engines like Google need some time to notice the change and update their listings.

Any book on Ourboox, regardless of format, can be in one of two statuses:

• Private — private books are only available via their direct URL. They're not publicly listed anywhere on Ourboox or on your author profile, and aren't indexable by search engines — only people you choose to share the URL with can read them. Keep in mind that if anyone shares that URL publicly, others will be able to access the book too. This is the default status for every new book.
• Public — public books appear on your author profile and are indexable by search engines, meaning anyone can find and read them.

You own everything you create and upload to Ourboox. By publishing, you give us a license to display, distribute, and promote your work as part of the Service — but you keep the rights. Full details are in our Terms of Service.

We back up all books on our own servers, but we suggest you also keep a separate copy of your material. Right now, there isn't a way to download your book directly from Ourboox.

Ourboox has been running since 2014 — 12 years and counting. We host hundreds of thousands of books today, run on modern, reliable infrastructure with regular backups, and carry no outside debt or investor obligations that could force a shutdown. We're not going anywhere.

1. Make sure you're logged in with the correct account — the one that has the subscription.
2. Click on your initials in the top right corner. In the menu that opens, click "Account settings".
3. At the top of the page you'll see a box with your subscription information. Click "Manage Billing".
4. You'll be taken to your billing dashboard.
5. Under "Active subscriptions", go to "Manage subscription".
6. In the top right, click "Cancel subscription".
7. You'll be presented with a quick survey — please take a few moments to fill it out.
8. At the bottom of the dialog, click "Cancel at next billing date".
9. You'll still have access to all premium features until the end of your current subscription period.

After cancelling your subscription, your books remain readable and accessible, but you won't be able to change their status, edit them, or create new ones.

Reach out to us at support@ourboox.com and we'll take a look. Payment and billing issues (including refund requests) are handled case by case.

We accept major credit and debit cards, along with Apple Pay and Google Pay. Depending on your location, additional local payment options may be available at checkout.

To upgrade, visit our pricing page (or click "Start Creating"), choose monthly or annual billing, and complete checkout.

To downgrade, follow the same steps as cancelling your subscription (see above).